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Intelligent O&M Agent System

The Intelligent Operations and Maintenance (O&M) System is an AI-driven solution built on multimodal large models, RAG (Retrieval-Augmented Generation), and knowledge graph technologies. By integrating multi-source O&M data with existing IT platforms (such as ITSM and CMDB), it covers the full O&M lifecycle, including knowledge management, change control, inspection and diagnostics, fault resolution, data interaction, and report generation.
The system enables a closed-loop automation of “Perception → Analysis → Decision → Execution → Knowledge Update,” helping enterprises enhance operational efficiency, reduce manual risk, and meet strict compliance requirements in highly regulated industries such as finance.

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Key Pain Points Addressed
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Key Pain Points Addressed

Core O&M Capability Challenges: Overcomes the “three difficulties” — limited intelligence, fragmented workflows, and low automation — to upgrade the intelligent O&M maturity level.

Data Processing Challenges: Resolves the bottleneck of “hard-to-analyze, slow-to-respond” through real-time data access and automated insights.

Knowledge Management Challenges: Addresses the issues of “poor retrieval accuracy and weak knowledge governance.”

Process Management Challenges: Breaks through “low efficiency and high operational risk” with process standardization and automation.

Fault Handling Challenges: Solves “unclear fault boundaries and slow diagnostics.”

Report Generation Challenges: Eliminates “time-consuming and non-standardized” manual reporting with intelligent automation.

Product Features

Feature Details
Intelligent Agent Module — Full-Scope O&M Automation Loop
Covers knowledge management, change governance, inspection, diagnostics, fault handling, data interaction, and reporting through seven specialized intelligent agents, creating a self-learning O&M ecosystem.
Foundational Technology Platform Module — The Core Enabler of Intelligent O&M
Provides a robust infrastructure that integrates large models, AI orchestration tools, and vectorized data services to ensure the reliable deployment of O&M intelligence.
Security & Compliance Module — Safeguarding Operations and Data
Implements role-based access control, audit logging, and operation rollback to guarantee data integrity, operational traceability, and regulatory compliance.

Product Advantages

Architectural Superiority:
Powered by multimodal large models, the system drives the evolution toward AIOps 2.0, enabling perception, cognition, and autonomous action.

Functional Intelligence:
Combines knowledge enhancement with data intelligence, delivering comprehensive improvements in O&M efficiency and responsiveness.

Industry Adaptability:
Tailored for financial institutions, with extensive field-proven experience and compliance-ready implementations.

Security & Ecosystem Compatibility:
Ensures secure, controllable, and scalable operation while integrating seamlessly with existing IT investments and architectures.

Why Choose Us

As the core R&D and service provider for external data integration platforms, Global Infotech Co., Ltd. offers unmatched capabilities to maximize client value:

01

Technological Leadership: Mastery of AIOps 2.0 core technologies, driving the next generation of intelligent IT operations.

02

Deep Industry Expertise: Extensive experience in financial O&M, with reusable and proven implementation cases.

03

End-to-End Service Capability: Provides full-lifecycle support from assessment and design to deployment and optimization.

04

Ecosystem Compatibility & Investment Protection: Minimizes migration costs and protects long-term IT value.

05

Compliance & Risk Control: Fully aligned with financial regulatory standards, ensuring operational safety and auditability.

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With the core objectives of “enhancing operational efficiency, reducing risk losses, and driving digital transformation,” this system is purpose-built for banking operations. It not only meets the regulatory requirements for compliance reporting but also provides the flexibility needed for internal management analysis—helping banks transition from traditional reporting to intelligent decision support.

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The Intelligent Collection System is an AI-driven bank collection assistance platform designed to process call recordings, evaluate customers’ repayment ability and willingness, and optimize collection scripts. It helps banks reduce costs, improve efficiency, and strengthen risk management.

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